Do they deliver?

Yes. We ship to all of Chile. You just have to follow the simple steps in your purchase process.

How long does it take?

It will depend on the region where they are sent:

  • Metropolitan Region: 1 to 2 business days
  • Arica and Parinacota Region: 2 to 5 business days
  • Tarapaca Region: 2 to 4 business days
  • Antofagasta Region: 2 to 4 business days
  • Atacama Region: 2 to 4 business days
  • Coquimbo Region: 2 to 3 business days
  • Valparíso Region: 1 to 3 business days
  • Libertador B. O'Higgins Region: 2 to 3 business days
  • Maule Region: 2 to 3 business days
  • Bío-Bío Region: 2 to 3 business days
  • Araucanía Region: 2 to 3 business days
  • Los Ríos Region: 2 to 4 business days
  • Los Lagos Region: 2 to 3 business days
  • Aysen Region: 6 to 9 business days
  • Magallanes Region: 10 to 13 business days

Due to the Covid-19, our dispatches have a delay of more than 3 to 4 business days per region.

Can I return a product?

Of course. Our mission is to offer quality, not only in products but also in service.

If for any reason you are not satisfied with your purchase, contact us within 30 days of purchase explaining your situation, you must send an email to

For the return or exchange, the product must not have been used. It must be accompanied by the box, bag, labels, etc., in other words include all the accessories that were delivered with the order.

How do I return a product?

For all returns you must contact yourself by email at:

For us, the reason for the return is very important, knowing if you are interested in making a change, or if you just want a full refund of the purchase.

Note, the cost of shipping is 100% the responsibility of the customer. Stück Creative will not accept paid shipments.

Stück Creative will not be responsible for lost shipments. Stück Creative will refund the cost of the product minus the initial shipping costs, if any, except when it is due to manufacturing faults or product quality, in which case Stück Creative will pay the entire amount within a maximum period of 10 business days.

Do you make money returns?

Yes. But we are unable to refund the cost of shipping the product at this time.

What happens if the size does not fit me or I want to change what I bought?

If you want to make a change, please contact us at , indicating:

  • Order number, consists of four digits starting with #
  • Reason for change
  • Exchange rate (another product, cancellation, size, same product)
  • Full name
  • Full address
  • Phone
  • Email

The product must also meet the following requirements:


You can make the change for the same product in another size or exchange it for another product of the same or greater value, paying the difference.

What happens if a product is out of stock?

All products are with stock availability. If in any case you would like to change a product that you bought for the same one in another size and it is no longer available, we can refund your money or you can exchange it for another of the same value or paying the difference, in case you want a product of a different size. different value.

Can I cancel my purchase order?

Depends. We cannot cancel the purchase order if you have already completed the last step in the purchase process, that is, if you have already paid with your debit/credit card. If at no time did you make the payment with your card, then you can cancel your order.

What happens if no one is found at the delivery address?

In dispatches up to 2 dispatch attempts are made leaving a written notice that they were there. If after that no one is found to receive your purchase, it returns to us and we will refund your money but not the shipping cost in these cases.

IMPORTANT: If there is no one to receive the parcel (janitors in the case of buildings) or they are at very specific hours, it is very likely that the delivery will not be made. Please, collaborate so that the sending is fluent and specify what you think is convenient by sending an email to . In the event that your order is not received and returns to us, the second dispatch will be charged.